referencia,inicio_guatemala_utc_menos_6,intervalo_minutos,pronostico,ofrecidas,atendidas,atendidas_en_30s_o_menos,aht_segundos,agentes_netos_disponibles,referencia_neta_ocupacion_85pct,brecha_neta
AM-001,09:00,30,80,84,80,66,300,15,16,-1
AM-002,09:30,30,90,88,85,72,310,16,19,-3
AM-003,10:00,30,100,108,102,86,315,19,21,-2
AM-004,10:30,30,120,124,118,99,320,22,26,-4
AM-005,11:00,30,150,162,153,122,330,28,33,-5
AM-006,11:30,30,170,176,167,132,340,33,38,-5
AM-007,12:00,30,180,190,180,139,345,36,41,-5
AM-008,12:30,30,160,168,161,127,335,32,36,-4
AM-009,13:00,30,150,147,142,116,325,28,32,-4
AM-010,13:30,30,130,138,132,110,315,25,27,-2
AM-011,14:00,30,110,116,112,95,305,21,22,-1
AM-012,14:30,30,90,96,92,79,300,17,18,-1